2 3 Book Presentation Honda Motor Sakiya by Tetsuo Important Note About This Ebook This is a summary and not a critique or a review of the book. It does not offer judgment or opinion on the content of the book. This summary may not be organized chapter-wise but is an overview of the main ideas, viewpoints and arguments from the book as a whole. This means that the organization of this summary is not a representation of the book. 4 Summary of Honda Motor (Tetsuo Sakiya) 1. A Blueprint For The 1980s As individuals, Japanese often lack dominant personalities but they usually establish a very strong identity as part of a group - whether that be a family, a corporation or a nation. While most Western corporations are simply organizations seeking profits, Japanese corporations tend to become communities serving their employees. American corporations generally follow a system of individual responsibility, while group responsibility is more important to the Japanese. Professor Raymond Vernon of Harvard University put forward the product cycle model which states a corporation goes through periods of new product integration, rapid growth, maturity and decline. Multinationalisation is aimed at maintaining an advantageous share of the market. When a company launches a unique product and enjoys a competitive edge over it’s competitors, it initially exports finished products and will eventually expand on the strength of cheaper capital to other countries. The Western automobile manufacturing industry is a mature industry, with less technological revolutions than newer industries such as electronics and computers. As a result, the industry managers are cautious about investing in new facilities and greater stress is placed on short-term profits 5 rather than long-term strategies. The current plight of the Western automobile manufacturers is not the result of the poor quality of labor but the failure of management to institute long-range strategies or to modernize production facilities. Japanese auto makers have always specialized in the production of compact, fuel efficient cars. In the 1950s, the Ministry of International Trade and Industry adopted a policy of developing the automotive industry as a strategic industry with guidelines to develop a mini-sized car for the masses. Since then, Japanese auto makers have continued to implement technology in the field of compact cars. When the first oil crisis of 1973 struck the world, Japanese compact cars were found to be exactly in line with the market and Japan’s auto exports rose sharply. The American auto industry’s woes were the simple result of a miscalculation about the future demand and projected returns for large-sized cars. Large corporations rarely admit to errors in their financial projections and the Japanese auto industry has proven to be a handy scapegoat. In 1981, the Japanese automotive industry agreed to voluntarily limit car exports to the United States. This in turn led to the Japanese auto makers setting up organizations in Europe, the United States and other countries in order to become multinational corporations. All these events have led to a reorganization of the automobile industry on a global scale. The strong competitive power of the Japanese has always rested on two major achievements - technological superiority 6 (including innovations) and superiority in production. It is particularly the second point, production superiority, that has been a hallmark of Japanese commercial success. This includes modern and streamlined production facilities, high quality work force, up-to-date production tooling, close relationships with suppliers and a workers sense of participation in the company. This leads to the question of whether Japan’s corporations can establish overseas plants successfully. In the West, corporations have multinationalized on the strength of cheaper capital and a technological edge. Japanese automotive companies have multinationalized on the strength of their competitive edge in production techniques. Honda Motor’s “Company Principle” reads, “Maintaining an international viewpoint, we are dedicated to supplying products of the highest efficiency at a reasonable price for worldwide customer satisfaction.” This principle was adopted in 1956 when the company was quite small. Honda Motor’s policy has never been one of simply trying to export because the domestic market was saturated, nor of investing or trying to build plants abroad because it was so requested by foreign countries. In 1982, Hideo Sugiura, executive vice president of Honda Motor said the company’s fundamental management policy can be stated in four parts; 7 • Create New Markets. We should not try to sell things just because the market is there, but we should seek to create a new market by understanding the potential needs of customers and fully utilize our technology to meet those needs. • Employee Participation In Management. We believe that good corporate management must be based on trust. The management and employees should share a common goal, so that each individual will play a specific role. • Internationalization and Local Community Relations. A prerequisite to successfully establishing our overseas operations is to make our products acceptable as well as making ourselves accepted as good corporate citizens in each community. • Direct Approaches. In achieving goals and solving problems, we have made it a cardinal rule to make direct approaches with straight thinking - free from precedents, customs or popular views. Thus we have pursued methods different from those of other companies, based on our own way of thinking, and by reinforcing this difference, we have consolidated our own corporate identity. Honda Motor is now carrying out a wide-ranging program of international strategies. This international outlook is motivated by the company’s confidence in the future of it’s technology. Kiyoshi Kawashima, president of Honda Motor says, “We did not mean to do anything particularly unique. It is only that we thought about these problems from a serious, broad and long-range viewpoint. We will not close our doors 8 to an opportunity for coexistence and coprosperity if that can be achieved on a mutually beneficial basis with another manufacturer of whatever country. Honda Motor will continue to carry out independent corporate management on the principle of equality, complementation and mutual respect of identity.” In the automobile industry, success is a matter of scale. The more cars of the same type that are produced, the lower the costs of production. The strong become even stronger while the weak perish. Japan has had a saturated car market since the early 1970s. Since then, Japanese manufacturers grew through their exports. Today, however, the Japanese automotive industry can expand only through the process of multinationalisation, and by cooperating in the global reorganization of the industry. Japanese auto makers can offer technological advantages in the R&D field and in the production processes of compact cars. While the drama of the global reorganization continues, there is little doubt that Japanese auto makers will be there for the final curtain call. Honda Motor Company will certainly be a part. 9 2. The Good Old Days Takeo Fujisawa Fujisawa was born in 1910 in Tokyo during a period of huge social upheaval in Japan. The country had recently won a war with Russia over disputed territory. The war had also proven to be vastly more expensive than expected. The recession that followed turned into a major depression with stock market crashes, large-scale civil strikes, financial institutions closing and economic collapse. Two people played a large part in the formative years of Fujisawa’s life - his father and Soseki Natsume, an author. “My father was a proud man, like the ancient warriors. He used to say that I should never think badly of myself, no matter how poor I was. He also taught me that all men are created equal, regardless of their social standing. What I learned from Soseki was to put myself in other people’s shoes when developing my thoughts. For example, if someone makes me a business proposition, I have to judge whether this proposition is sincere or two faced. And I can make that judgment if I put myself into his shoes.” Fujisawa wanted to attend Tokyo Higher Normal School on a scholarship and become a teacher, but he failed the entrance examination because he had spent too much time reading novels instead of textbooks. When he graduated from school in 1928, the depression was so severe he couldn’t find any work, and he finally settled for a job writing addresses on 10 envelopes and postcards. He was totally humiliated with his work and was determined that if ever he were to become a success, he would take care that anyone working under him should not have such feelings. More than anything, Fujisawa hoped to become a merchant. In 1934, he found a job with Mitsuwa Shokai, a small scale steel merchant. His salary for the first month was only ¥15, about one-third what he had been making addressing envelopes. Within the first year, his monthly salary was increased to ¥80 and by the end of the second year he was earning ¥150 per month. When war broke out in China, the owner of Mitsuwa Shokai was sent to the battlefields and Fujisawa was left in charge at the age of 27. The war boosted the demand for steel and Mitsuwa Shokai were soon making a monthly profit of ¥200,000. The war allowed the government to tighten it’s control over the economy and Fujisawa diversified into manufacturing with a ¥10,000 investment in a new company, the Japan Machine and Tool Research Institute. During this time, Fujisawa wrote several letters to the owner of Mitsuwa Shokai seeking permission to raise the wages of their workers but the owner refused. Fujisawa was infuriated at the idea of freezing wages when the company was making such huge profits, and he made up his mind to become independent. It was not until three years later that the Japan Machine and Tool Research Institute was able to manufacture satisfactory tools. At about the same time, the owner of Mitsuwa Shokai returned from war. Fujisawa told him he wanted to be independent and promised to repay all the money he had borrowed from the company to establish the tool business. 11 The owner, however, offered to let him keep the money as a bonus. Applying his commercial talents, Fujisawa was able to sell cutting tools to the military, and the enterprise made large profits and he paid his employees generously. His employees reciprocated by working hard, which in turn brought more profits to the company. In 1945, Fujisawa relocated his company from Tokyo to Fukushima to escape the Allied bombing. Ironically, his machinery arrived at his new base on August 15th, the day the war ended. Always practical, Fujisawa bought a forest, thinking that a great deal of lumber would be needed for the reconstruction of Tokoyo. Soichiro Honda Honda was born in 1906. His father was known as an honest man with the spirit of an entrepreneur. He had opened a blacksmith shop where he also repaired bicycles which were becoming very popular. The family was poor and Soichiro, from the time he was a child, helped with his father’s business. Even as a baby, he seemed fascinated with machinery. Several miles from his home was a gasolinepowered engine in a mill, and his grandfather would carry him there. The young Soichiro would watch the motor operating for hours on end. In 1922, following eight years of schooling, Honda went to Tokyo and became an apprentice at Art Shokai, an auto repair shop. The first task he was given was baby sitting the owners son, but his job came to an unexpected yet welcome end when Tokyo was devastated by an earthquake in 1923. Art Shokai was destroyed and the owner was forced to cut back staff and 12 relocate. He kept only his most senior apprentice and his most junior apprentice, Honda. Through this piece of good luck, Honda received a thorough training in auto repairs. It was also fortunate that the owner was an ardent car racing fan, and at his suggestion Honda spent his spare time building a race car. His first car was powered by a Curtis-Wright 8-liter V-8 aircraft engine developing nearly 100 horsepower at 1,400 rpm. Other than the engine, Honda made everything else on the car himself right down to the wooden wheel spokes. The car was fast and Honda won a surprising number of races. After working for six years, Honda was given permission to open his own business using the firm’s name. Thus began the Hamamatsu Branch Office of Art Shokai. Honda continued to devote his spare time to car racing, and came up with innovations such as tilting the engine to the left making it easier to run counterclockwise races and fitting the engine with superchargers. Unfortunately the engine overheated, but Honda solved this with his usual flair by adding an auxiliary radiator to improve engine cooling and by making valve seats from heat conducting materials so that excessive heat was dissipated when the exhaust valve closed. The result was a racer with tremendous performance and an engine that did not blow up. Honda not only built his car but drove it as well. In the AllJapan Speed Rally in 1936, he was leading the field and moving at the incredible speed of 120 kph when a car that had been undergoing repairs pulled out in front of him. In the resulting crash, Honda crushed the left side of his face, broke both wrists and dislocated his left shoulder. His younger 13 brother, who had been riding with him, was also seriously injured. In 1937, Honda embarked on a new business venture and established a firm called Tokai Seiki Heavy Industry to manufacture piston rings. The only problem was he could not make them up to standard. He had already invested large sums of money to buy the equipment, and had 50 workers depending on him. Honda had been attracted to piston rings for the simple fact that for such a small amount of raw material they could be sold for very high prices. (At this time, a piston ring was worth more than solid silver of the same weight.) Honda’s idea was to die cast the piston rings. He also introduced cast iron wheel spokes to replace the commonly used wooden spokes. However, the problem with both products was their lack of elasticity - they would snap under any pressure. Honda sought advice from the owners of nearby foundries to overcome the problem, but was told that he would not be taught the secret unless he became an apprentice. Honda, the president of his fledging company, and Miyamoto, the senior managing director, stayed at the plant day and night trying to discover the secret on their own. Life became harder and harder and Honda had to pawn some of his wife’s belongings. He finally realized he needed a better education, and called on Professor Fujii of the Hamamatsu High School Of Technology. Professor Fujii and Professor Tashiro analyzed one of Honda’s piston rings and discovered it did not contain enough 14 silicone. Honda later reflected, “I did not even know such a simple thing.” So, he went to school part time. Honda would absorb the theories in the classroom and put them to use in the factory he owned. Within just a few months, he had learnt enough to solve the problem with his piston rings and his business started to flourish. Soon Honda’s company was supplying parts and machines to the Navy, Toyota Motor and the Nakajima Aircraft Company. Honda invented automatic machinery to fabricate piston rings to be operated by new workers. He also invented machine tools for making aircraft propellers more efficiently which earned him a reputation as an “industrial hero”. Honda’s factory was bombed near the end of the war, and in January 1945 the plant was almost completely destroyed in an earthquake. Instead of rebuilding, he sold his stock in the company to Toyota Motor for ¥450,000 (about $US800,000 today) and announced he was going to spend a leisurely year while he waited to see what direction industry in Japan would go. This he proceeded to do with his usual vigor and unorthodox style. He bought a large drum of medicinal alcohol and proceeded to make his own whiskey, spending an entire year partying with his friends and relaxing. 15 3. Starting From A Dream Honda’s first business venture after the war was to buy a pine forest to produce turpentine oil to replace gasoline which was almost unavailable. He was more experienced with engines than explosives however, and when he set off dynamite at the base of a tree to knock it down, he inadvertently set fire to the entire forest. Eventually, he was able to make a working fuel by combining turpentine oil with small amounts of gasoline bought on the local black market. In October 1946, Honda established the Honda Technical Research Institute (the forerunner of what was later to become the Honda Motor Company) in Hamamatsu. The company’s first project was to recycle small engines used by the Army by attaching them to bicycles. This concept proved to be hugely successful for Honda as it ideally suited the needs of the Japanese people at that time. In August 1949, Honda was looking for the funding to expand his operation and he met Takeo Fujisawa. Honda explained his problem to Fujisawa. “I was looking for a financier in Hamamatsu, but all the potential investors want to recover their money quickly, and I didn’t like that”. Fujisawa replied, “I don’t have the money now, but I will find what you need to launch your technology”. After only a short conversation, they agreed to work together as a team; Honda was forty-two and Fujisawa thirty-eight. 16 Fujisawa told Honda, “I will work with you as a businessman. But when we part, I am not going to end up with a loss. I’m not only talking about money. What I mean is when we part, I hope I will have gained a sense of satisfaction and accomplishment.” Both men were trying to outdo each other in painting large, romantic pictures of the future - Honda in technology and Fujisawa in business. After forming a team, they often talked like two enthusiastic youths. And the more they talked, the more excited they became. Honda learned about Fujisawa’s outlook on life and the knowledge he had gained from books, while Fujisawa learned about Honda’s dominant personality and his enthusiasm for technology. Honda describes their early partnership as follows: “Both Fujisawa and I had the same goals, but I took one route while he took another because of his different philosophy and personality. If we had both been taking the same route, we might have been finished off by the first unexpected storm. We were able to communicate with each other because we were taking different routes.” In Honda, Fujisawa seemed to have discovered a great untapped potential in himself, and he was shocked and delighted. Honda was trying to develop a motorcycle that would run much faster than a bicycle fitted with a clip-on engine. In 1948, Honda Technical Research Institute was reorganized into Honda Motor with Takeo Fujisawa as its managing director and Soichiro Honda as president. Honda spent most of his time at the factory and research laboratory while 17 Fujisawa devoted himself to sales and corporate management. Honda felt his life to be most worth living when his hands were covered in grease, but he realized he needed a corporate organization. To him, the company was nothing more than a “temporary building”. Fujisawa was doing his best to make the “temporary building” more permanent. At this time, Honda sold motors only which were then fitted to a frame by the dealers. The problem with this arrangement was that Honda could only sell as many motors as frames were available. The frame manufacturer was unable to keep up with the demand. Fujisawa was flabbergasted when Honda went over to try to teach the frame manufacturer how to make better and more frames. He considered this to be like helping the enemy. The first prototype Honda motorcycle was finished in August 1949 and was called Dream Type D. It was powered by a 98cc, 2-stroke engine with a maximum output of 3 horsepower. Fujisawa told the dealers that if they wanted to sell the Dream, they had to stop doing business with any other motorcycle manufacturer. This was an agonizing decision for many of them, and confusion reigned. Some of the distributors even threatened Fujisawa with knives. This drastic requirement did result in some distributors dropping out. However, Fujisawa promptly filled each open territory with a new dealer loyal to Honda until a distribution network of more than forty dealers was established. In March 1950, the Tokyo sales office of Honda Motor was established to serve as a controlling body for the dealers in the greater Tokyo area. At the same time, Honda Motor 18 bought a sewing machine plant in Tokyo and remodeled it into a motorcycle factory producing Dream Type D machines. However, initial sales were disappointing. The Dream Type E was introduced in late 1951 featuring a revolutionary 4-stroke overhead valve 146cc engine. This model was so popular that the Tokyo plant became chaotic. The planned production rate of 300 units per month was soon boosted to 900 units per month. Honda Motor, without any organizational structure whatsoever, ran help-wanted ads in newspapers almost every day and hired nearly everyone who applied. Most of the newcomers went straight onto the production lines. Honda himself often came down to the factory floor, wrench in hand, to help tighten bolts. A bolt that had been tightened by a young worker made two more turns when Honda tightened it himself. “You damned fool. This is how you’re supposed to tighten bolts’” shouted Honda as he hit his employee over the head with the wrench. Shouting in public was his way of education, and before long everyone became quite nervous at the mere sight of Honda holding a wrench. But his style of education seemed to have the desired effect. Honda’s mind was the repository of drawings for all sorts of components. As required, he would put the design on paper and send a young employee to the suppliers with an order to make the component. Even before the first messenger had arrived at the suppliers, Honda would tell another employee, “That first drawing was no good. Here’s a new one. Have them follow this drawing instead.” The suppliers were understandably upset, and when they asked the young messengers when Honda Motor intended to pay, they were 19 told “Money is something else. Another man will come by to discuss that with you.” Fujisawa meanwhile kept working on the distribution network. He came up with an innovative way to fund the company’s growth. Fujisawa persuaded the distributors to forward to Honda Motor any money they received as deposits on future sales. This meant Honda was able to finance its own growth. Fujisawa was still the only salesman, and the fact that the company did not have a huge bureaucracy at the head office seemed to stimulated growth. By the end of 1951, Honda needed still more money to expand and an approach was made to a bank. A line of credit of 2 million yen was secured on the strength of the Dream Type E sales. Meanwhile, Honda was thinking about how to improve his product’s design constantly. When a good idea would come to him in his sleep, he would wake up and take notes in the middle of the night. To outsiders, he was considered a strange person because he wore gaudy shirts instead of the usual white shirt and dark business suit. What emerged from these struggles was the Cub Type F which was completed to prototype stage in March 1952. This was a 50cc engine that clipped onto bicycles. Fujisawa came up with the creative idea of offering this engine directly to the nation’s 55,000 bicycle retail outlets rather than through their motorcycle dealers. Honda was able to establish a distribution network of some 13,000 dealers virtually overnight. By April 1952, money was pouring into the bank in the form of advance payments. This engine was produced at Honda’s original plant and became an immediate 20 sales success. Some of the dealers came to Honda Motor with huge sums of money - 2 or 3 million yen - asking to buy out the remaining stock. Fujisawa’s real aim was to develop separate dealer networks for different models, a novel idea at that time. However, some of the more powerful distributors of the Dream Type E soon got together and demanded access to the Cub as well, and a bitter confrontation ensued. Fujisawa stood firm and the popularity of the Honda product meant the dealers had to back down. The money flowing from the parallel distribution networks in the form of advance payments funded Honda Motor’s vast expansion program during 1952 and 1953. Two new models a high performance bike, the Benley and a scooter, the Juno were introduced following the now familiar pattern of separate distribution networks and advance payments. By this time, the Honda name meant that guarantee money was required from the new dealers to secure an exclusive sales area. By 1954, Fujisawa was aiming for a monthly turnover of 1 billion yen, roughly comparable to Nissan and Toyota. His financial planning was still based on raising temporary operating capital through advance payments for the products. What he did’nt know was that a major crisis was about to devastate the company, a crisis that would push Honda Motor near bankruptcy. 21 4. The Union Cometh Both Honda and Fujisawa were shocked when their workers formed a union in mid-1953. Until that time, neither had ever thought about labor problems, and the idea of confrontational politics was deeply disturbing to both of them. Honda said, “I then decided that the most important thing at Honda Motor is for the company to seek to come as close to the workers as possible, and thus to create a human relationship of mutual trust.” The greatest problem facing Honda was not the union but its customers. Customers were complaining about all of the Honda models and sales were way down. This was particularly serious for Honda Motor as they had financed their growth through temporary manipulation of their finances - the early recovery of money for products sold combined with a delay in making outstanding payments. In 1954, sales were only half their projected volume and Fujisawa considered declaring bankruptcy or having their bank appoint a receiver. Interestingly, the worst was averted when the managment met with the union and made them aware of the company’s situation. The union made a workers declaration of support for the management, and a special effort was made to step up production of the only model that was still selling well, the 200cc Dream. In fact, from April 20 to May 8, the workers took no days off and sometimes worked all night. Meanwhile, Honda had a dream that the problem with the 200cc motor 22 was the carburetor, and he visited Mikuni Kogyo, a carburetor manufacturer. This soon resulted in a new carburetor which solved all problems with the Dream Type E. Fujisawa met with the company’s creditors and got them to agree to give the company time to meet payments for the materials already supplied, and to continue to supply goods in the meantime. Honda Motor Company was able to survive the first downturn in its sales, but only just. 23 5. You Meet The Nicest People… In 1954, Honda made a statement that the company intended racing at the prestigious Isle Of Man Tourist Trophy. Honda recalls the positive effect on company morale this had at the time Honda Motor was going through a crisis. “Most of the workers were so young that they were quite attracted to the idea of winning races. Particularly since we had lost the war, the idea of hoisting the Japanese flag at the Isle of Man gave them much excitement. It really raised their blood.” In June, Honda went to the Isle Of Man to study the race. He discovered the British anti-Japanese sentiment for himself, and especially disliked being called a “Jap.” Worse, however, he found the motorcycles being raced had engines which were three times more powerful than Honda’s using components such as chains and tires that were far superior to those produced in Japan. He said, “How little I know about the outside world! I may have been too audacious in making that declaration.” The greatest problem facing him was how to increase engine speed without destroying the motor. Honda left the drawing of blueprints for his new engine to Tadashi Kume and Kimio Shimmura, two young engineers. This was the opposite approach to the typical Japanese company which assigns its most important projects to its most senior engineers, but Honda as usual paid no attention to such traditions. The first racing engine encountered a number of problems when running at high speed, especially with the rod 24 connecting the piston to the crankshaft. Honda suggested lightening this rod whereas his young engineers had been trying to make the rod heavier and stronger. They tested Honda’s suggestion and realized a major technical breakthrough. Meanwhile, Honda was working with a chain manufacturer to produce a chain that was both light and could withstand the rigors of racing. Honda pushed the design team further still. “Even if we have a machine with the same level of performance as those of our competitors, we still couldn’t win a race without a top-notch rider. We have to develop a racing machine with a superior performance that would win even without a superior rider.” A study was launched to determine whether the energy generated by fuel combustion in the new engine was being utilized to its fullest extent. Honda firmly believed there must be ways of generating more power, and carried out research into combustion. This was an innovative approach that no other vehicle manufacturer in the world was studying at that time. They discovered that the shape of the combustion chamber influenced combustion more than any other factor, and modified the engine design accordingly. Honda said, “We should never imitate foreign technology. We must win the Isle Of Man Tourist Trophy Race through our own technology, however hard it is to develop.” By the time Honda returned to the Isle of Man in 1959, his racing machines had twice the power of the foreign bikes. In 1959, Honda Motor placed 6th, 7th and 8th, winning the manufacturer team prize. In 1960, Honda placed 4th through 6th in the 250cc category and 6th through 10th in the 125cc 25 class. Victory was finally achieved in 1961 when Hondas won the first five positions in both the 250cc and 125cc categories. Honda was overjoyed, saying “Only by winning the Isle of Man can we open the way to becoming a world enterprise and selling our products internationally.” These races had improved Honda’s engine technology and dramatically elevated the technological standards of the Japanese motorcycle industry as a whole. Meanwhile, Fujisawa was trying to develop a long term strategy for Honda Motor. The first priority he set was to develop a lightweight, high-performance motorbike which no other manufacturer could match. He kept reminding Honda of this project, and finally in 1957 Honda showed him a full size mock-up of a new motorbike. Fujisawa was very impressed, and predicted it would sell in excess of 30,000 units per month. This model came to be known as the Super Cub and it had a 50cc engine, centrifugal clutch, electric starter and a step through configuration. Fujisawa was so convinced of the success of this machine that he began construction of a large factory in Suzuka City. Even though the company’s best selling current model was only selling 2,000 to 3,000 units per month, this factory was designed to manufacture 30,000 motorcycles per month from the outset. Many outsiders thought this plan was reckless - later events would prove that Honda Motor was simply ahead of its time. Many new procedures were adopted into the new plant. The board of directors did not impose any restrictions on the cost of the plant, but insisted the plant meet three criteria; (1) the investment had to be recouped within a given period of time; 26 (2) the plant had to be capable of serving as a model for other production facilities; and (3) harmony with the local communities had to be maintained. All other details, including the plant layout, were left in the hands of young employees who were greatly excited by the ides of designing their own facility. The new plant was completed in 1960. With buoyant domestic sales in Japan, Fujisawa now turned his attention to exporting these bikes. At that time, few Japanese companies had the resources and know-how to develop overseas markets. Fujisawa considered it absolutely necessary to establish an overseas subsidiary under the direct control of corporate headquarters rather than relying on an overseas sales network. In his mind, it was important to establish both a sales center and a service facility so their products could be properly adapted to local conditions. The question was which market to approach first. Conventional thinking suggested South-East Asia would be the most appropriate. Fujisawa disagreed, insisting that the American market must be explored first, reasoning that the world’s consumer market originated in the U.S.A., and goods which were not accepted there would not find markets elsewhere. The United States was the most affluent country in the world, and automobiles were by far the most popular form of transport. However, the U.S.A. motorcycle market was only 60,000 units per year at that time. In 1959, American Honda Motor Co Inc was established in Los Angeles. At first, sales were dismal. Fujisawa noticed at 27 sales conventions that most of their dealers wore soiled overalls and had dirty, grease covered hands as they were using existing motorcycle shops to sell their products. They also discovered most people associated motorbikes with juvenile delinquents. Honda approached this problem with a two prong attack; Firstly, they established new dealerships to sell the Super Cubs through sporting goods stores and hobby shops; and secondly, they launched a major advertising campaign built around the theme “You meet the nicest people on a Honda!.” This marked the beginning of a huge upsurge in motorcycle sales in the U.S. as a smart means of transportation for the general public. In 1962, Honda established Honda Benelux N.V. in Belgium manufacturing and marketing the Super Cub, but they failed to appeal to European tastes and the company remained in the red for ten years. Fujisawa refused to withdraw from Belgium, reasoning that, “We shouldn’t depend on exporting finished products alone. Accumulating overseas experience is important for our future growth.” Meanwhile, American Honda was Japan’s first successful American subsidiary of the Japanese Motor Industry, and by 1963 was exporting 148,000 units to the U.S.A. Fujisawa thought, “In our country, companies always seek protection from the government and want to have the entry of foreign competitors blocked. The Americans, on the other hand, are quite openminded about accepting foreign companies. What great selfconfidence they have.” 28 6. Automobiles, Racers and Research Honda Motor was by 1961 scoring one motorcycle success after another, and Soichiro Honda now wanted to expand into the automobile field. The first challenge to this idea came from an unexpected quarter - Japan’s MITI had come up with an auto industry plan which precluded any new vehicle manufacturers from entering the marketplace. Hearing of this scheme, Honda was enraged, “Are the bureaucrats trying to block our plans to build cars? Democracy is meant to make individuals happy. I have fostered my own business, made profits and paid taxes, thus contributing to the nation. Why is it that a private enterprise such as mine has to be sacrificed for the sake of the nation?” Fujisawa was similarly angered by this threat. The practical effect of the proposed bill was to accelerate Honda’s schedule for starting car production, with the hope that the company’s entry into the automobile field would be seen as a fait accompli. Thus, in 1962, Honda exhibited at the Tokyo Motor Show a light-duty truck and a prototype sports car. The company sponsored a contest in which the public were invited to guess the price of the new car, and 5,730,000 postcards were received. By this means, the proposed bill was finally dropped. Fujisawa is said to be a contemplative businessman. In the early days, he had assumed the role of a dictator. Later, his methods changed and he would usually go no further than dropping hints about his theories. He came to believe that a true leader should stay away from specific decision making, 29 providing instead an environment where workers would take their own initiative in making judgments and carrying out specific actions. This strategy was not always easy on his subordinates. To them, it was like being told the first half of a poem, with instructions to complete the verse. A good example of Fujisawa’s leadership occurred in 1966 when sales fell to an all time low at American Honda. Fujisawa visited the U.S. and realized the problem was the Super Cub’s styling had not changed in the first six years of its product life. Returning to Tokyo, he took steps that were completely contradictory to what common sense would dictate. He suspended all exports to the U.S.A. until a new model could be developed the following spring. He also sought loans to finance the existing inventories of old models. He had American Honda paint the old models in gaudy colors intended to appeal to the 60s generation’s love of alternate lifestyles. And then he went away on vacation leaving his subordinates to work out the details. By mid 1967, American Honda was right back on track with all loans repaid, the new model selling well and the huge stockpile of old models already cleared. Meanwhile, Honda Motor’s R & D Center had announced plans to compete in Formula 1 Grand Prix races. This project began to take shape in 1963 when a prototype engine was developed. The goal was to reach 270 kph so the project was thus named RA-270. Winning a Formula 1 Grand Prix was, and still is, the greatest honor that can be achieved in automobile racing, and the company decided to begin it’s racing program in the Monaco Grand Prix of 1964. This left no time to design a chassis, and Lotus of Britain was contracted to produce a chassis and body. However, just three 30 months before the event, Lotus announced they could not provide any help at all and Honda Motor was forced to do everything itself. An American driver Ronnie Bucknam was enlisted to drive the car which was dubbed the RA-271. It featured a 12-cylinder engine specifically developed for Formula 1. It missed the 1964 Monaco Grand Prix, but made its debut at the 1964 German Grand Prix in August, at which it crashed after 12 laps. The initial straight line speeds of the car had, however, been very encouraging to Honda. At the next race that year, the car retired with a badly overheated engine after thirteen laps. This problem was to persist with the team throughout the rest of the 1964 season. For the 1965 season, a second driver was added with Richie Ginther joining the team. The new RA-272 was introduced with very good power but continual mechanical problems meant the cars had no endurance for the races. Honda Motor had a reputation for having done better in motorcycles than in racing cars. However, in the Mexican Grand Prix (the final race of the year), the racing cars finally kept going and Ginther won the race by 2.89 seconds. From 1966 to 1968, Honda Motor continued to participate in Formula 1 racing with a succession of new models. Almost without exception, the engines were powerful but inconsistent. The technical development of these engines was spearheaded by Soichiro Honda himself, who insisted that an air cooled engine was the only way to go. Every other manufacturer had water cooled engines in use. 1968 ended on a tragic note when a driver in one of the Honda team cars was 31 killed during the running of the French Grand Prix. Honda withdrew from Formula 1 racing. 32 7. The Great Engine Dispute Honda’s road going motor vehicle design principles embodied two principles - air cooled motors and front-wheeldrive. His first compact car, the N-360, was an immediate success and soon became the top seller in Japan. Honda continued his development role and in 1969 a new model was introduced, the Honda 1300. This car featured an air cooled engine, front wheel drive and front wheel disk brakes. Honda wanted to come up with new, even higher-performance air cooled engines. Many of his engineers did not agree with this idea, and used to sneak off to design water-cooled engines. Matters came to a head when new emission standards were mooted by the American legislators. Honda thought they could be met by an air-cooled engine. His engineers thought a water-cooled engine was essential. The battle raged until the engineers met with Fujisawa and explained their dilemma to him. He then met with Honda, and finally persuaded him to drop his development work on air-cooled engines. Since 1969, all Honda motorcars have been water cooled. Even Honda’s outstanding technological instincts could not overpower the organizational structure of the engineers at the R & D center. He was secretly pleased the engineers he had been educating were now grown up. “Naturally I was chagrined many times, but oblivion is a wonderful thing. As I liked machines more than anything else, every time I felt low, I was able to forget things by tinkering with machines. That has been a great blessing to me.” 33 At Honda Motor, a great deal of authority is delegated to the lower ranks, reflecting the corporate confidence in the enthusiasm and abilities of the employees as well as the company’s desire to encourage the hopes for the future. The members of the board of directors take no role in the hiring process, leaving that entirely to middle-management. Honda often told his employees, “Don’t try to hire people just because you like them. You often find outstanding people among those you don’t particularly like.” In 1970, Honda Motor faced its third major challenge - the Ralph Nader inspired consumer movement for safer cars. A Japan Automobile Users Union had been established which demanded huge indemnities from manufacturers, claiming that some of the accidents involving their vehicles were due to defects. This caused severe disruption to Japanese car sales volumes until late 1971 when two union leaders were arrested for trying to blackmail Honda Motor for about 1.6 billion yen. For this period, the car sales business of Honda Motor was subsidized by the motorcycle sales divisions. Fujisawa observed, “I thought the Company would be forced into bankruptcy by some outside forces. The earlier crises were all due to mistakes made within, and we were able to rectify those situations through our own efforts because we were at fault. But this time we could not do anything, because the cause of the crisis did not exist in the company. We had no choice but to wait and see. However, the collective leadership functioned very well. Neither myself or Mr Honda said anything to the four senior managing directors about their handling of the crisis, because we thought they had to be trained and to gain experience to prove themselves as being capable of running the company in the future. They did a very 34 good job indeed and it was most gratifying for us to see that they had now matured.” 35 8. The Legacy Of The Founders Fujisawa’s underlying management philosophy was that managing an enterprise is like weaving a cloth, in which the corporate management philosophy must not move. Acknowledging the old Japanese sayings that “All is flux” and “Those who flourish are destined to fall into decline”, Fujisawa began in 1954 to set up a modern organizational structure. He always looked for the company’s “blind spots” that prevented the fullest utilization of individual skills. He was always driven by the belief that Honda Motor must continue to flourish or it would start to decline. The first concrete example of this philosophy was the establishment of an expert system and the second was the autonomous status given to the Honda R&D Center. “We must not continue relying on Soichiro Honda forever. We cannot be assured of continued corporate activity unless we have not just one but many Soichiro Hondas. We must foster experts in various fields. And we must establish an organizational structure in which such experts can fully exercise their skills.” He realized that there were fundamental differences between a research and development department, whose mission was to study advance technologies and be prepared to face many trials and failures, and a production department, whose purpose was to mass produce goods, accumulate profits and not make mistakes. These two departments cannot and should not be operated under the same financial or organizational structure. 36 Fujisawa described the structure of the R&D department as a “paperweight” type, consisting of “lone wolf” engineers devoted to their respective technological fields. “The driving force behind corporate success is ideas. Priority must be given to the ideas of those who work there, rather than to the technology itself. True technology is the crystallization of philosophy.” Each R&D engineer is entitled to choose and register a research theme, and after proper evaluation can pursue that project alone if he prefers. Alternatively, he can form a project team without any political restraints, allowing him to get the right people in the right position. The general manager of R&D is expected to act as a “lubricant”, making sure each project team functions smoothly. Each project team is encouraged to start more than one work along the same theme at the outset, so that the results can be compared and the best finally chosen. Technology is the driving force for the growth of Honda Motor, and R&D is the vanguard. In the production company, Fujisawa developed an expert system, with an aim to make experts out of as many company employees as possible. He tried to create an organizational structure which was not pyramidal in nature, so that experts were not bound to a single immediate superior. The production company’s organizational chart ran sideways and vertically, resembling a spiders web. Fujisawa also introduced other innovative ideas. For example, he streamlined production process paperwork to try to reduce costs without increasing production. He also cut out all paperwork wherever possible, preferring instead to carefully record components and goods at the entrance and exit of the 37 factory. A filing system was introduced whereby anyone from any department could understand the work flow. He introduced graphs to replace numbers for better understanding. Fujisawa and Honda both retired together on the 25th anniversary of the founding of the company in September 1973. Honda was sixty-six and Fujisawa sixty-two. The secret of Honda Motor’s success lies in the fact that its founders were fully aware of their own limitations. Honda almost never attended the board of director’s meetings except in the very early days. Fujisawa stopped attending them in 1964 after the establishment of the executive board system. The entire corporate management was left in the hands of the four senior managing directors. “Imagine what would have happened if we had attended the meetings. The other members would have simply listened to us and thought how to please us. If they were left alone, on the other hand, they would do their best to achieve the best management. If the board came up with a wrong decision, all we had to do was tell them to think it over,” said Honda. Soichiro Honda opened a private office on his retirement in Tokyo and now keeps himself busy tacking problems related to technology and philosophy through the Honda foundation. Technology has always been his love and his dream. “Life is not worth living if one cannot do what one likes most” he says. He also funds and runs the International Association of Traffic and Safety Sciences holding symposiums on traffic safety problems. 38 Fujisawa lives surrounded by the works of modern art of which he is so fond. He seldom comes to the office and and spends time taking care of his gardens. 39 40 About the Publisher Summary SUMMARIES.COM is a concentrated business information service. Every week, subscribers are e-mailed a concise summary of a different business book. Each summary is about 8 pages long and contains the stripped-down essential ideas from the entire book in a time-saving format. By investing less than one hour per week in these summaries, subscribers gain a working knowledge of the top business titles. Subscriptions are available on a monthly or yearly basis. Further information is available at http://www.summaries.com. 41 All rights reserved for all countries. © Summaries.com www.summaries.com Powered by Primento The digital partner of traditional publishers ISBN: 978-280624-6622 42