Please take a moment to read through our FAQ to see if that answers your question already. You can always send us a message, but these common questions can save time for you and us.
Q: What is your response time to my questions?
A: The regular response time is "as quick as possible". This website is not representing a company so questions will be answered when there is time available. Usually, you will receive a response within 24 hours, and if you send a message in the weekend, it might take a little longer. Also, as a friendly reminder, politeness brings you a long way. ;-)
Q: I have not received an email with the confirmation link!
A: Please, check your spam folder first. There is a good chance that the email landed there. If it did not, send us a message.
Q: I cannot register because my IP or E-mail address is flagged as a spam source but I have never sent any spam!
A: We make use of various databases to check if a visitor is not a spammer or spambot. Sometimes your IP or email address is flagged falsely. Send us a message via the contact form and we'll whitelist your email address. You will be asked a question which you have to answer to prove that you are an actual human being and not a spambot. You can also check your IP address here.
Q: I cannot log in because my IP or E-mail address is flagged as a spam source and I have never sent any spam!
A: Send us a message via the contact form and we'll whitelist your email address. You will be asked a question which you have to answer to prove that you are an actual human being and not a spambot.
Q: I cannot log in because it asks for a secret key!
A: You only need the secret key if you have set this up in your profile. If you have not done so, you will not have to fill in this field.
Q: I have an issue with logging in or registering! [without any clarification or something]
A: Provide more information, please. Then help is on its way.
Q: I'm having troubles with creating a new password!
A: We are aware that we require rather complicated passwords for this website, but it is for your safety as well.
Your password needs to meet the following criteria:
- A minimum of eight (8) characters
- An uppercase character, like H
- A lower case character, like h
- A number, like 1
- A symbol, like @
A helpful website is Password Generator
Q: Help, I need a yellow part that is in front of my Honda, can you help me?
A: Yes, help is here. However, you must be as accurate as possible and state for which Honda model it is. You can even send a picture of the part together with this message!
Q: I cannot find a page that I followed through a link!
A: Please let us know which link is not working and it will be fixed as soon as possible! Thank you for reporting!
Q: Why is not possible to download more than five files?
A: You can download up to 5 files per day. The download limit has been put in place because there are a few people who cannot control themselves and try to download every single file on this website, often to sell it off on CDs to buyers on EBay.
- No, we will not send you our entire library on a DVD "to compare files"
- If you say you are not going to sell the files on Ebay, you probably will sell the files on Ebay.
Q: My download stops or does not start at all!
A: Did you agree to the terms? Have you tried r-clicking the blue download button under the "I agree..." tickbox and select "save as"? If this does not work, do send me an email and it will be fixed for you. Don't forget to send the URL of the file you want with your message.
Q: Do you have irrefutable evidence for the years connected to the VIN?
A: Often I do, sometimes I estimate the year based on the appearance and details of the motorbike or moped.
Q: Do you always require one or more photos for identification?
A: It would help greatly if you send clear photos. Please, no thumbnail sized photos. But if you cannot provide them, I'll try to identify the vehicle purely by VIN.
Q: Can you, besides a reply and possible answer from you, provide an official report for me?
A: I can provide you with a report with my letterhead and references for you. This has helped many people already with acquiring their paperwork. It would be nice though, if you would send a small donation in return.
Q: I am searching for a model in your VIN database, but I get no result!
A: It is possible that I don't have this model in my database, but there is also a small, but annoying bug in the interface. Please see that you are on result page 1 and not any other page number. To make it even easier, scroll down the database page and search for the pagination. You should bee something like "Start Prev 1 2 3 4 5 6 7 8 9 10 Next End". Just click "Start"