Please take a moment to read through our FAQ to see if that answers your question already. You can always send us a message, but these common questions can save time for you and us.
Q: What is your response time to my questions?
A: The regular response time is "as quick as possible". This website is not representing a company so questions will be answered when there is time available. Usually, you will receive a response within 24 hours, and if you send a message in the weekend, it might take a little longer. Also, as a friendly reminder, politeness brings you a long way. ;-)
Q: I have not received an email with the confirmation link!
A: Please, check your spam folder first. There is a good chance that the email landed there. If it did not, send us a message.
Q: I cannot register because my IP or E-mail address is flagged as a spam source but I have never sent any spam!
A: We make use of various databases to check if a visitor is not a spammer or spambot. Sometimes your IP or email address is flagged falsely. Send us a message via the contact form and we'll whitelist your email address. You will be asked a question which you have to answer to prove that you are an actual human being and not a spambot. You can also check your IP address here.
Q: I cannot log in because my IP or E-mail address is flagged as a spam source and I have never sent any spam!
A: Send us a message via the contact form and we'll whitelist your email address. You will be asked a question which you have to answer to prove that you are an actual human being and not a spambot.
Q: I cannot log in because it asks for a secret key!
A: You only need the secret key if you have set this up in your profile. If you have not done so, you will not have to fill in this field.
Q: I have an issue with logging in or registering! [without any clarification or something]
A: Provide more information, please. Then help is on its way.
Q: I'm having troubles with creating a new password!
A: We are aware that we require rather complicated passwords for this website, but it is for your safety as well.
Your password needs to meet the following criteria:
- A minimum of eight (8) characters
- An uppercase character, like H
- A lower case character, like h
- A number, like 1
- A symbol, like @
A helpful website is Password Generator
Q: Help, I need a yellow part that is in front of my Honda, can you help me?
A: Yes, help is here. However, you must be as accurate as possible and state for which Honda model it is. You can even send a picture of the part together with this message!
Q: I cannot find a page that I followed through a link!
A: Please let us know which link is not working and it will be fixed as soon as possible! Thank you for reporting!
Q: Why is not possible to download more than five files?
A: You can download up to 5 files per day. The download limit has been put in place because there are a few people who cannot control themselves and try to download every single file on this website, often to sell it off on CDs to buyers on EBay.
- No, we will not send you our entire library on a DVD "to compare files"
- If you say you are not going to sell the files on Ebay, you probably will sell the files on Ebay.